Privacy Policy & SMS Terms

Last Updated: October 2, 2026

Legacy Restoration, LLC (“Legacy Restoration,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, retain, and disclose information through our website, advertising, forms, communications, and services.

Our website is https://legacyresto.com.

Information We Collect

We collect information you provide when requesting services, submitting a form, contacting our team, applying for a job, or communicating with us. This may include:

Name
Email address
Phone number
Company name and role
Address, city, state, and ZIP code
Property type, location, and damage details
Service requests, appointment details, and communications
Application information and other details you voluntarily submit

We may also collect information automatically when you visit our website, including IP address, browser and device information, pages visited, referring websites, and interactions with our content.

Some automatically collected information may identify you or be associated with your device. We do not treat all cookie or analytics information as anonymous.

How We Collect Information

We collect information through:

Website contact forms and third-party form software
Facebook and Instagram instant lead forms
Emails, phone calls, text messages, and direct interactions
Service requests and appointment scheduling
Cookies, pixels, analytics tools, and similar technologies

How We Use Your Information

We use information to:

Respond to inquiries and requests
Assess property damage and discuss service needs
Provide requested services and schedule appointments
Coordinate mitigation, restoration, and reconstruction work
Send service updates, billing information, and related communications
Improve our website and services
Measure advertising performance and reach relevant audiences
Send marketing communications where permitted by law and consistent with your choices
Review job applications and communicate with applicants
Support security, prevent fraud, maintain records, and comply with legal obligations

Facebook and Instagram Lead Forms

When you submit a Facebook or Instagram lead form, we receive the information you choose to provide, including contact details and answers about your property or service needs.

We use this information to respond to your request, discuss services, and coordinate follow-up by phone, email, or other appropriate channels.

Submitting a service inquiry does not automatically enroll you in promotional SMS messaging. Where SMS consent is required, we obtain it separately.

Meta also processes information through its platforms under its own privacy policies and terms.

Cookies, Analytics, and Advertising

Our website uses cookies, pixels, and similar technologies to support website functionality, understand visitor activity, and measure advertising performance.

These tools may include Google Analytics and the Meta Pixel. They may collect or receive information such as device identifiers, IP addresses, pages visited, and website interactions.

We use this information to understand how people find and use our website, evaluate campaigns, and support relevant advertising, including retargeting.

You can manage cookies through your browser settings. Blocking cookies may affect some website features. You can also manage certain advertising preferences through your Google and Meta account settings.

Customer Lists and Advertising Audiences

Where we have the necessary rights, permissions, and lawful basis, we may provide contact identifiers, such as email addresses or phone numbers, to Meta for customer-list audience matching and lookalike audience creation.

These identifiers are hashed before upload for Meta’s matching process. Hashing does not make this information anonymous or remove our privacy obligations.

We use these tools to reach existing contacts and people who may be interested in our services. We honor applicable opt-outs from these uses.

To request that we stop using your information for customer-list advertising audiences, contact us at https://legacyresto.com/contact/.

How We Disclose Information

We do not sell your personal information for money.

We may disclose information:

To service providers supporting our forms, communications, customer management, website hosting, analytics, advertising, and business operations
To contractors or business partners as needed to fulfill your service request
To advertising platforms for measurement, audience matching, and relevant advertising, as described in this policy
When required by law, regulation, or legal process
To protect rights, safety, security, or property and prevent fraud
In connection with a merger, acquisition, reorganization, or transfer of business assets, subject to applicable law

Certain disclosures for targeted advertising may qualify as “sharing” or a “sale” under some state privacy laws, even when no money is exchanged. Any rights that apply depend on your location, applicable law, and our processing activities.

We do not share SMS opt-in information or consent with third parties or affiliates for their own marketing purposes. Providers supporting our messaging services may process that information to deliver messages on our behalf.

SMS Terms of Service

When you separately opt in to receive SMS messages from Legacy Restoration, LLC, you agree to receive messages consistent with the consent you provide.

Messages may include:

Appointment scheduling and reminders
Service coordination and updates
Post-visit instructions
Billing notifications
Job-related communications, when applicable

Promotional SMS messages require the appropriate separate consent.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing services.

To stop receiving SMS messages, reply STOP. For assistance, reply HELP or visit https://legacyresto.com/contact/.

Third-Party Content and Links

Our website may include links or embedded content from services such as YouTube, Facebook, and Instagram.

These services may collect information, use cookies, and track interactions under their own privacy policies. This policy does not govern third-party websites or services.

How Long We Keep Information

We retain information for as long as reasonably needed to respond to requests, provide services, maintain business records, resolve disputes, and meet legal obligations.

Retention periods vary depending on the information, its purpose, and applicable requirements. When information is no longer needed, we delete it or de-identify it, subject to technical and legal limitations.

Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

Your Choices and Privacy Requests

Depending on applicable law, you may have rights to:

Request access to personal information we hold about you
Request correction or deletion
Obtain a copy of your information
Withdraw consent where processing relies on consent
Opt out of applicable targeted advertising, sale, or sharing
Appeal a privacy-request decision where required by law

To submit a request, visit https://legacyresto.com/contact/. Please identify your request and provide enough information for us to locate relevant records.

We may need to verify your identity before fulfilling a request. Certain information may be retained where permitted or required by law.

You may unsubscribe from marketing emails using the link included in those messages. We may still send necessary service-related communications.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, contact us so we can review and address the situation.

Changes to This Policy

We may update this policy as our services, technologies, or legal obligations change. Updates will be posted on this page with a revised “Last Updated” date. We will provide additional notice where required by law.